Returns & Exchanges

At Soft Bar + Cafe, we strive for perfection in every bite and sip; however, due to the perishable nature of our products, we offer resolutions for items that arrive damaged or incorrect. Please contact us within 24 hours of receipt to ensure we can provide a timely replacement or refund.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product or incorrect item along with the original packaging and shipping label.

• 2.
  Contact Support

  Email our guest services team at [email protected] with your order number and the photos attached.

• 3.
  Review Process

  Our quality assurance team will review your claim within 48 hours to determine if a refund or a fresh replacement is appropriate.

• 4.
  Resolution

  Once approved, a credit will be applied to your original payment method or a new shipment will be dispatched at no extra cost.